Frequently Asked Questions
1. How do I manage the filters in my air purifier?
Check out what clean Pre-filter can do for you
You wonât believe how much a clean pre-filter can transform the power of your purifier.
The Airmega 150 is engineered with an EZ Release filter, so you can wash, quick-dry, and replace the filter with ease.
The unique Coway filtration system helps eliminate ultra-fine dust and odours.
STEP I
Pre-Filter â Captures large dust particles, pet hair, and other contaminants.
STEP II
Activated Carbon filter â Reduces odour and harmful gases.
STEP III
Ultrafine Particle Filter â Traps and captures particles and dust down to less than 0.01 microns in size at 99.999% efficiency.
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*This test is based on the HEPA filter media standard.
* Actual performance will be determined by indoor and quality and operation of the unit.
2. What if I canât connect my Coway Airmega with my phone after following all of these steps?
Before attempting to use/pair the IoCare app again please review the following troubleshooting steps/suggestions.
If all the parameters below are met/followed you should have no issue getting connected with your unit.
Tip: Please read the instructions as provided in the IoCare on screen during setup, if you advance to the next screen without following the on screen instruction (such as waiting for a chime) it can interrupt the process.
Trouble Shooting:
Unplug the Airmega for 5 minutes to reset the communication chip.
Close all background running apps on your phone/tablet.
Please double-check your network password, the network password must not have any special characters included. Additionally, please try trimming your network (wifi) password to 24 characters.
Ensure that your home network has separate SSIDâs (network names) for both the 2.4 and 5GHz networks. You must connect to a 2.4 GHZ network.
Ensure the Airmega is closer to your router.
Power cycle your phone/tablet (turn off/on â do not just restart)
When attempting to pair the device, please turn off the mobile data and only use the Wi-Fi network. Sometimes mobile data may interrupt the pairing process.
Launch the IoCare app and follow the Wi-Fi setup instructions.
Click here to follow a handy guide to get your Airmega IoCare Application setup.
If this issue persists, please reply with the information requested below, so we may better assist you:
Airmega Serial number:
Router/ Access Point brand/model:
Phone/tablet brand and model
Phone/tablet OS Version:
Please attach a video/screenshot of error/issue.
Please reach out to us (cowaymega_au@coway.com) with any further questions or call us at 1300 057 346 between the hours of 9AM â 6PM AEST, Mon-Fri.
3. Why isnât my Coway Airmega responding to remote controlling from the application?
Please check if your Coway Airmega is powered on and if the Wi-Fi LED is on.
Note: If the Wi-Fi LED is blinking, your internet network may have a problem. Please make sure your router is powered on and that you can access the internet using Wi-Fi.
There could be a delay between the Mobile App and the purifier because of the network condition.
Please retry the action or restart the Mobile App after a force quit.
4. COVID-19 FAQ
COVID-19 Frequently Asked Questions
I would like to talk about making a bulk order purchase. How do I go about doing that?
Answer: Please email help@au.coway.com with your institutionâs name and what units you are interested in.
How is Coway working during Covid-19?
Answer: Due to the high volume of orders, we have been receiving, we are taking extra measures to ensure proper delivery. At the same time, Coway is making sure its team members are practising social distancing and maintaining clean work environments while performing their duties. We do understand customer frustrations, but we do ask for a little patience while when we prepare your orders.