Warranty

 

Warranty Period

Product

Scope of Warranty

Remark

Two (2) year from date of original retail purchase

All Products

Any internal functional parts

Filter excluded

 

If a replacement product or part is provided, it will be covered under the remaining duration of the original warranty or for ninety (90) days—whichever is longer. Replacement products and parts may be new or refurbished.

UNAUTHORIZED DEALERS OR SELLERS

This limited warranty does not cover products purchased from unauthorized dealers or sellers. Coway's limited warranty applies only to products purchased from authorized dealers or sellers who are subject to Coway's quality controls and agree to follow them. Please remember that products purchased from an unauthorized website or dealer may be counterfeit, used, defective, or unsuitable for use in your country. Only purchase from Coway or its authorized dealers to protect yourself and your products. If you have any questions about a specific seller or believe you purchased your product from an unauthorized seller, don't hesitate to contact us at cowaymega_au@coway.com.

AUSTRALIAN CONSUMER LAW & WARRANTY COVERAGE

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

To the extent permitted by law, this Limited Warranty is in addition to, and does not exclude, restrict, or modify, any rights or remedies you may have under the Australian Consumer Law or any other applicable law.

Coway’s liability for any product failure is limited, at our option, to the repair or replacement of the product. Coway shall not be liable for any indirect, incidental, or consequential damages arising from the use of, or inability to use, the product, except as required under the Australian Consumer Law.

This limitation does not apply to death or personal injury claims, or any liability resulting from Coway’s intentional or gross negligence.

THIS LIMITED WARRANTY DOES NOT COVER 

  • Service trips to deliver, pick up, or install or repair the product; instruction to the customer on operation of the product; repair or replacement of fuses or correction of wiring or plumbing, or correction of unauthorized repairs/installation.
  • Failure of the product to perform during power failures and interrupted or inadequate electrical service.
  • Damage caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supply or inadequate supply of air.
  • Damage resulting from operating the product in a corrosive atmosphere or contrary to the instructions outlined in the owner’s manual of the product.
  • Damage to the product caused by accidents, pests and vermin, lightning, wind, fire, floods, or acts of God.
  • Damage or failure caused by unauthorized modification or alteration or use for other than the intended purpose.
  • Damage or failure of fan caused during the shipment or by misuse of the customer.
  • Damage or failure caused by incorrect electrical current, voltage, or plumbing codes, commercial or industrial use, or use of accessories, components, or consumable cleaning products which are not approved by Coway.
  • Damage caused by transportation and handling, including scratches, dents, chips, and/or other damage to the finish of your product, unless such damage results from defects in materials or workmanship on the motor or other electronic parts and is reported within one (1) week of delivery.
  • Damage or missing items to any display, open box, discounted, or refurbished product.
  • Products with original serial numbers that have been removed, altered, or cannot be readily determined. Model and serial numbers, along with original retail sales receipts, are required for warranty validation.
  • Increases in utility costs and additional utility expenses.
  • Repairs when the product is used for other than normal and usual household use (e.g., commercial use, in offices and recreational facilities) or contrary to the instructions outlined in the product’s owner’s manual.
  • Costs associated with removal of the product from your home for repairs.
  • The removal and reinstallation of the product if it is installed in an inaccessible location or is not installed in accordance with published installation instructions, including the owner’s and installation manuals of Coway.
  • Damage resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair includes use of parts not approved or specified by Coway.

The cost of repair or replacement under these excluded circumstances shall be borne by the consumer. 

HOW TO REQUEST WARRANTY SERVICE

For warranty claims, please contact Coway at 1300 057 3465 between 9:00 AM – 5:00 PM AEST, Monday to Friday, or email cowaymega_au@coway.com.

To process your claim, you will need to provide:

  1. Proof of purchase (receipt or invoice)
  2. Video footage showing the defect
  3. The product itself (if requested for inspection)

These items must be submitted to Coway within 30 days of opening a warranty claim. Coway will review your claim and, within 45 days, will:

  • Repair or replace your product at no cost if the issue is covered under warranty, or
  • Return the original product at your expense if the claim is denied.

For more information, visit Coway Australia.