1. How do I manage the filters in my air purifier?
Check out what clean Pre-filter can do for you
You wonât believe how much a clean pre-filter can transform the power of your purifier.
The Airmega 150 is engineered with an EZ Release filter, so you can wash, quick-dry, and replace the filter with ease.
The unique Coway filtration system helps eliminate ultra-fine dust and odours.
STEP IPre-Filter â Captures large dust particles, pet hair, and other contaminants.
STEP IIActivated Carbon filter â Reduces odour and harmful gases.
STEP IIIUltrafine Particle Filter â Traps and captures particles and dust down to less than 0.01 microns in size at 99.999% efficiency.
Â
*This test is based on the HEPA filter media standard.
* Actual performance will be determined by indoor and quality and operation of the unit.
2. Why is my air purifier making a loud noise?
3. Application Pairing
4. What if I canât connect my Coway Airmega with my phone after following all of these steps?
Before attempting to use/pair the IoCare app again please review the following troubleshooting steps/suggestions.
If all the parameters below are met/followed you should have no issue getting connected with your unit.
Tip: Please read the instructions as provided in the IoCare on screen during setup, if you advance to the next screen without following the on screen instruction (such as waiting for a chime) it can interrupt the process.
Trouble Shooting:- Unplug the Airmega for 5 minutes to reset the communication chip.
- Close all background running apps on your phone/tablet.
- Please double-check your network password, the network password must not have any special characters included. Additionally, please try trimming your network (wifi) password to 24 characters.
- Ensure that your home network has separate SSIDâs (network names) for both the 2.4 and 5GHz networks. You must connect to a 2.4 GHZ network.
- Ensure the Airmega is closer to your router.
- Power cycle your phone/tablet (turn off/on â do not just restart)
- When attempting to pair the device, please turn off the mobile data and only use the Wi-Fi network. Sometimes mobile data may interrupt the pairing process.
- Launch the IoCare app and follow the Wi-Fi setup instructions.
- Click here to follow a handy guide to get your Airmega IoCare Application setup.
If this issue persists, please reply with the information requested below, so we may better assist you:
Airmega Serial number:
Router/ Access Point brand/model:
Phone/tablet brand and model
Phone/tablet OS Version:
Please attach a video/screenshot of error/issue.
5. Why isnât my Coway Airmega responding to remote controlling from the application?
Please check if your Coway Airmega is powered on and if the Wi-Fi LED is on.
Note: If the Wi-Fi LED is blinking, your internet network may have a problem. Please make sure your router is powered on and that you can access the internet using Wi-Fi.
There could be a delay between the Mobile App and the purifier because of the network condition.
Please retry the action or restart the Mobile App after a force quit.
6. COVID-19 FAQ
COVID-19 Frequently Asked Questions
I would like to talk about making a bulk order purchase. How do I go about doing that?
Answer: Please email help@au.coway.com with your institutionâs name and what units you are interested in.
How is Coway working during Covid-19?
Answer: Due to the high volume of orders, we have been receiving, we are taking extra measures to ensure proper delivery. At the same time, Coway is making sure its team members are practising social distancing and maintaining clean work environments while performing their duties. We do understand customer frustrations, but we do ask for a little patience while when we prepare your orders.
7. How do I return an item?
Please follow Amazon return and refund policy.
If support is needed, email or contact our customer service.
8. What is the refund/return policy?
Please follow Amazon return and refund policy.
If support is needed, email or contact our customer service.
9. How can I receive a refund?
Please follow Amazon return and refund policy.
If support is needed, email or contact our customer service.
10. Can I purchase the product through other channels?
Currently, we are selling on Amazon only.
We recommend buying your Coway products from our retail partner.
1. How do I manage the filters in my air purifier?
Check out what clean Pre-filter can do for you
You wonât believe how much a clean pre-filter can transform the power of your purifier.
The Airmega 150 is engineered with an EZ Release filter, so you can wash, quick-dry, and replace the filter with ease.
The unique Coway filtration system helps eliminate ultra-fine dust and odours.
STEP IPre-Filter â Captures large dust particles, pet hair, and other contaminants.
STEP IIActivated Carbon filter â Reduces odour and harmful gases.
STEP IIIUltrafine Particle Filter â Traps and captures particles and dust down to less than 0.01 microns in size at 99.999% efficiency.
Â
*This test is based on the HEPA filter media standard.
* Actual performance will be determined by indoor and quality and operation of the unit.
2. Why is my air purifier making a loud noise?
3. Why do I still have unresolved issues with the product?
You may need to contact the service centre.
Unplug the filter and contact Toll-Free Customer Service at 1300 057 346 between the hours of 9AM â 6PM AEST, Mon-Fri.
4. Why does the pollution level indicator consistently show a low amount of pollution?
You may need to contact the service centre.
Unplug the filter and contact our Customer Service at 1300 057 346 between the hours of 9AM â 6PM AEST, Mon-Fri or email to cowaymega_au@coway.com
5. Why does the air coming out of the Airmega smell bad?
It may be time to replace the filter.
Check the filter cleaning and replacement schedule.
Clean or replace the filter as needed.
6. Why does the pollution level indicator consistently show a high level of pollution?
The indicator may be set to insensitive.
Adjust the indicator to the sensitive or standard level setting.
7. Why doesnât the pollution level indicator change color?
There may be dust on the lens.
Wipe the lens with a clean, soft cloth to remove dust.
8. Why is the airflow weaker than before?
It may be time to replace the filter.
Check the filter cleaning and replacement schedule.
Clean or replace the filter as needed.
9. Why canât I change the airflow speed?
The display may not be on.
Check that the display is on and select the desired airflow speed from the display.
10. Why is no air blowing from the product?
- The power cord may not be connected. Make sure the power cord is connected.
- The display may be off. To check the display, press the power button. When the display is on, it will light up. Select the desired function from the display.
- The power may be off in your home. Confirm that your power is on. The Coway Airmega will not work without electricity.
- The front cover may be loose. Check that the cover is secure. The Coway Airmega will not work unless the front cover is closed securely
1. What is the Manufacturerâs Limited Warranty?
Subject to the terms and conditions of this limited warranty, Coway warrants that the motor and electronic parts of the product will be free from manufacturing defects for a period of two years from the date of its original retail purchase.
For more information, please check your warranty policy in the user manual.
Airmega 50
Download here : Airmega 50 User Manual
Airmega 100
Download here : Airmega 100 User Manual
Airmega 150
Download here : Airmega 150 User Manual
Airmega 200M
Download here : Airmega 200M User Manual
Airmega Mighty
Download here : Airmega Mighty User Manual
Airmega 250
Download here : Airmega 250 User Manual
Airmega 300
Download here : Airmega 300 User Manual
Airmega 350
Download here : Airmega 350 User Manual
Airmega 400
Download here : Airmega 400 User Manual